Haddon Home Care’s Care Navigation and Case Management Program offers personalized support, advocacy, and coordination to help clients age comfortably and safely in their own homes. It’s an ideal solution for families seeking expert guidance and oversight who might not require full-time home care or who need to supplement existing care.
Step-by-Step Structure
Week 1: Initial Assessment
- Comprehensive Intake and Care Needs Evaluation:
We begin by meeting with the client and their family to thoroughly understand medical history, daily routines, preferences, and any current challenges. This assessment helps us identify immediate and long-term needs. - In-Home Safety and Wellness Check:
Our Care Navigator performs a detailed walkthrough of the home to spot potential safety risks and recommends practical adjustments to enhance comfort and prevent falls or accidents. - Personalized Care Plan Development:
Based on the intake and safety check, we develop a customized care plan outlining daily assistance, health goals, and family expectations. - Designation of a Dedicated Care Navigator:
Each client is assigned a dedicated Care Navigator who coordinates all aspects of care, ensuring consistency, personalized attention, and a single point of contact for families and other care professionals.
Ongoing Services Based on Tier Level (Monday–Friday, 8 AM – 4 PM)
- Coordination of Community Resources:
Assist in connecting clients to local resources like meal delivery programs, transportation services, senior centers, or social activities to enhance quality of life. - Oversight of Home Care and Caregiver Performance:
Our Care Navigator monitors the quality of care provided, conducts check-ins with caregivers, and ensures that services align with the care plan and adapt as needs evolve. - Wellness Education:
Provide the client and family with practical education about health conditions, medication side effects, fall prevention, or dementia care tips. - Emergency Planning and Crisis Response:
Keep an up-to-date emergency plan in place and be available during business hours to coordinate urgent care needs or arrange immediate support if something changes unexpectedly.
Pricing Tiers
Tier 1: Navigation Essentials – $400/month
- Monthly wellness check-in (in person or virtual)
- 2 hours/month concierge services
- Care plan review
- 1 hour weekly companion care included Monday through Friday – $200 value
Tier 2: Standard Case Management – $750/month
- Biweekly check-ins (in person or virtual)
- 4 hours/month concierge services
- Care plan review
- Full care team communication
- 2 hours weekly companion care included Monday through Friday – $400 value
Tier 3: Comprehensive Concierge – $1,250/month
- Weekly in-home visits
- Weekly family updates
- 8 hours/month concierge services
- Care plan review
- Full care team communication
- Emergency support line (during business hours)
- 3 hours weekly companion care included Monday through Friday (can be 1, 2, or 3 hour shifts) – $600 value
Supplemental Service Rates
- $75/hr for services outside of plan scope (billed in 15-minute increments).
- Clients have the option to hire Companions and Certified Home Health Aides (CHHAs) through our Home Care services at our standard hourly rates.
Expanded Concierge Services
| Category | Service Offerings |
| Daily Living Support | Grocery shopping, prescription pick-ups, transportation & accompaniment to appointments (provided by companions) **any mileage incurred by companions will be billed weekly based on IRS mileage rate** |
| Wellness | Scheduling & transportation arrangements for medical appointments & after-visit follow-up & communication |
| Household Management | Scheduling of lawn care, snow removal, house cleaning, maintenance & repair scheduling |
| Medication Management | Review prescriptions, coordinate with pharmacies, and help organize medication schedules |
| Paperwork & Admin | Mail sorting, bill payment assistance, document organization |
| Legal & Financial | Elder law and Medicaid planning referrals, financial organization |
| Home Transitions | Decluttering, downsizing, senior living placement, move coordination |
| Family Liaison | Regular updates to long-distance family members |
| Dementia Coaching | Caregiver support, behavioral coaching, home environment setup |
| End-of-Life Support | Hospice coordination, advanced directive planning, legacy project assistance |
What Care Plan Review Includes
Care plan reviews are included with all tiers. A care plan review is a regularly scheduled evaluation of the client’s needs, goals, and services to ensure everything remains appropriate and effective. It includes:
- Review of current health status and condition
- Evaluation of personal goals and care preferences
- Adjustments to services based on changing needs
- Coordination with healthcare providers
- Integration of client and family feedback
This process ensures care remains responsive, flexible, and aligned with the client’s situation.
What Full Care Team Communication Means
Full care team communication is included with Tier 2 and Tier 3. This means your Care Navigator will coordinate and collaborate with all members involved in a client’s care to ensure everyone is informed and aligned. This includes:
- Physicians and specialists
- Hospice or home health agencies
- Family caregivers
- Haddon Home Care CHHAs or companions
- Rehabilitation therapists, social workers, and other professionals
This coordination helps prevent fragmented care, reduces oversight gaps, and ensures more seamless, person-centered support.
Call today to learn more!